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72. USA - General

72.1 Collective Technologies AnswerDesk

9433 Bee Caves Road, Building 3, Suite 100
Austin, TX 78733
U.S.A.

Phone:

+1 888 2PSAPSA

EMail:

answerdesk@colltech.com

URL:

http://www.colltech.com/answerdesk

Contact:

Mike Carpenter

Type of support:

Phone and EMail.

Special expertise:

AnswerDesk is an open systems phone support desk specifically designed to provide a backstop with difficult, senior administration issues. We support administrators working with all Unix platforms, including Linux. Our client list includes a wide variety of Fortune 500 companies utilizing open systems, many with mission critical support requirements. Our technical database is supported by hundreds of the best systems administrators in the business. For the individual Linux user, we offer per-incident support of all post-installation issues. We are a Red Hat Commercial Support partner, and are able to provide all support after installation for Red Hat Linux. For the corporate Linux administrator, we offer the same service, as well as a contract option, to buy yearly, 24 hour a day, 7 day a week support.

Sample prices:

Upon request.

Last modified:

May 21, 1998.

72.2 DCA Online (Dutch Computer Association)

26 Tobacco Road
Weston, Connecticut 06883-1612
U.S.A.

Binnendams 75
NL-3373 AC Hardinxveld-Giessendam
The Netherlands

Phone:

+1 203 222 8267

Fax:

+1 203 226 7037

EMail:

linux@dcaonline.com

URL:

http://www.dcaonline.com

Contact:

Peter Leonard Krebs

Type of support:

Phone, EMail, remote network administration, offsite or onsite to any continent. Willing to move globally, given short notice and transport.

Special expertise:

Administration, installation, configuration of single or multiple Unix machines. Intranet and Internet connectivity, including design and implementation of network routing, masquerading, filters, firewalls, and security. Large scale web site design (1000 pages or more), especially for corporate (Fortune 100, 500) or global commerce applications, including Dynamic HTML generation, scripting, SSL and backend hosting or connectivity for those sites.

Sample prices:

Upon request.

Last modified:

November 8, 1998.

72.3 Free Electron Labs

428-B Moseley Drive
Charlottesville, VA 22903
U.S.A.

Phone:

+1 804 295 1905 (do not call in the morning!)

Fax:

+1 804 295 1975

EMail:

whitis@freelabs.com

URL:

http://www.freelabs.com

Contact:

Mark Whitis

Type of support:

Visit my web site before trying to contact me via phone, fax, or EMail. I have been paid to travel as far as Chile and Hawaii to do a job; I generally keep the trips short and do the actual development at my own offices.

Special expertise:

I do software development and consulting. I do not do "help desk" or end user support. Scientific applications, commerce and financial Transactions, computer security, networking, system administration, WWW, ISPs, and device drivers.

Sample prices:

US$100-$200/hour plus expenses with substantial minimum.

Last modified:

September 19, 1997.

72.4 InfoMagic, Inc

11950 N. Highway 89
Flagstaff, AZ 86004
U.S.A.

Phone:

+1 900 786 5555

Fax:

+1 520 526 9573

EMail:

support@infomagic.com

URL:

http://www.infomagic.com/support/linux

Contact:

Henry M. Pierce

Type of support:

Individuals who purchase InfoMagic Linux Developer's Resource get free EMail and fax back support. Support via phone for our Linux Developer's Resource or any Linux vendor's Linux CD is US$2.00/minute in the U.S.A. Everyone is welcome to look at our support web pages. International customers needing phone support should contact us via EMail first.

Special expertise:

Everything related to InfoMagic Linux Developer's Resource.

Sample prices:

Fixed service contracts, including remote maintance are available starting at US$50/engineering hour. Please contact us by EMail for additional information.

Last modified:

February 19, 1997.

72.5 NDA

800 West Cummings Park, Suite 2050
Woburn, MA 01801
U.S.A.

1818 Gilbreth Road, Suite 234
Burlingame, CA 94030
U.S.A.

1137 Pearl Street #207
Boulder, CO 80302
U.S.A.

Phone:

+1 617 937 3338

Fax:

+1 617 937 3775

EMail:

info@nda.com

URL:

http://www.nda.com

Contact:

Peter Richards

Type of support:

Phone, EMail, remote network administration and onsite, 24 by 7 emergency response service.

Special expertise:

Unix.

Sample prices:

US$60-$150 based on task.

Last modified:

June 23, 1997.

72.6 REALM Information Technologies

5555 Oakbrook Parkway, Suite 605
Norcross, GA 30093
U.S.A.

Phone:

+1 770 446 1332

Fax:

+1 770 446 9164

EMail:

linux@realminfo.com

URL:

http://www.realminfo.com

Contact:

Michael D. Ivey

Type of support:

Phone, EMail, remote network administration, inhouse and onsite.

Special expertise:

System administration, Internet and Intranet connectivity, firewall, Network Attached Storage, training.

Sample prices:

Upon request.

Last modified:

September 26, 1998.

72.7 Starshine Technical Services

903 Harriet Avenue
Campbell, CA, 95008-5119
U.S.A.

Phone:

+1 800 938 4078

EMail:

consulting@starshine.org

URL:

http://www.starshine.org

Contact:

Jim Dennis

Type of support:

Phone, EMail, remote network administration and onsite.

Special expertise:

System administration, installation, configuration, troubleshooting, upgrades, custom scripting, and training. Custom firewall (Proxy, masquerade, and packet filter) configuration and installation. Internet and Intranet server design, configuration and integration (including commerce sites with automated transaction processing and secure web servers). Technical writing and editing.

Sample prices:

US$95-$125/hour. Quarterly and annual rates for support contracts are available. Special rates available for technical editing.

Last modified:

August 7, 1997.

72.8 Triangle Software Corporation

2375 Riverglenn Circle
Atlanta, GA 30338-5940
U.S.A.

Phone:

+1 800 625 7787, +1 770 455 9089

Fax:

Available to clients.

EMail:

triangle@cottongraphics.com

Contact:

Ben Cooper

Type of support:

Inhouse.

Special expertise:

Onsite Java and ANSI C++ training. Java labs use the Linux JDK, C++ labs use GNU g++. Classes are very well reviewed by students.

Sample prices:

Upon request.

Last modified:

October 14, 1998.


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